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Shipping & Returns

Return Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned within 14 days for size/colour exchange or refund.

E-mail within 14 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number, Item Code(s) of the item(s) to be returned and state if the return is size exchange or refund. You can send the return with any courier you prefer. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill.

Shipping Address:

Once we receive your return request, eshop send the customer a written confirmation containing the Return Authorization Number (RAN).


the shipping and other eventual costs from foreign countries are charged on the customer. The return from foreign countries can be done with any courier the customer wants.

Clients can choose between two compensation options:

Size or colour exchange: Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable. Free Return policy is limited to one exchange.

Refund: Refunds will be processed as soon as returned items have been checked and accepted. For orders paid by credit card, the refunded amount will be available to customers in roughly 14 days and within their next billing statement. Processing time may vary depending on the credit card company. Orders paid by Paypal or by bank transfer will be refunded to the original account.

Return Conditions

Returns must arrive within 14 days of receiving the R.A.N. The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way. Items must be returned with all original tags, packaging and other accessories received with the order. Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. Returns must be send in the box. In the case of defective or incorrect merchandise, clients must follow the instructions above. eshop reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Eshop reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, eshop will deduct a 10% administrative/re-stocking fee from the refund. eshop will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will remain available to customers stored in our warehouse.
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